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Shipping policy

Shipping Policy

 

Processing Time

Orders are processed within 1–3 business days Monday through Friday, excluding holidays. You will receive a confirmation email with tracking information once your order ships. During launch periods and promotions, processing may take slightly longer. We appreciate your patience.

Pre-Orders

Pre-order items ship on or around the estimated date listed on the product page. If we are unable to ship by that date, we will notify you promptly with a revised estimated ship date. You may accept the revised date or cancel for a full refund; if you do not respond within the time stated in our notice, we will cancel the order and refund you. See our Return and Refund Policy for how cancellations and refunds are processed.

If your order contains both in-stock and pre-order items, the full order ships together when the pre-order item becomes available unless you contact us to request split shipment.

Shipping Rates & Delivery

Free standard shipping on all U.S. orders over $75. Shipping rates for orders under $75, and for expedited options, are calculated at checkout based on destination and order weight.

Estimated delivery times within the United States, after processing:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days

Delivery times may vary during peak periods or holidays.

Shipping Destinations

We currently ship within the United States including Alaska, Hawaii, and U.S. territories. International shipping is not available at this time. Join our email list to be notified when international shipping becomes available.

We do not ship to P.O. Boxes.

Order Tracking

A tracking link is included in your shipping confirmation email. Please allow up to 48 hours for tracking to update after your label is created.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, contact us within 14 days at support@shopjuje.com with photos of the product and packaging, and we will send a replacement or issue a refund. No return shipment is required.

If your tracking status shows "Delivered" but you cannot locate your package, please take the following steps:

  1. Wait 48 hours from the time of delivery notification. Carriers occasionally mark packages delivered prematurely during transit.
  2. Check with household members, neighbors, and your building's mailroom or leasing office.
  3. File a missing mail report or claim with the carrier, such as USPS, UPS, or FedEx.

If your package remains missing after completing these steps, contact us with your carrier case or claim number. As a one-time courtesy, Juje will issue a single replacement order per customer. Please note that Juje is not responsible for recurring lost or stolen shipments once a valid carrier delivery confirmation is generated.

Shipping Address Issues & Returned Packages

Please double-check your shipping address carefully at checkout. We are unable to change or reroute orders once they have been shipped. If you notice an error in your address immediately after ordering, contact us at support@shopjuje.com and we will do our best to update it before your order is processed. Juje is not responsible for orders shipped to incorrectly entered addresses.

If a package is marked as undeliverable by the carrier and returned to our facility due to an incomplete address, missing unit number, or failed delivery attempts, we will automatically issue a refund for the product(s) to your original payment method, minus the original outbound cost of shipping.